Air freight
The fastest: pick-up, departure, arrival and delivery are recorded as they happen.
Online tracking
Where is your shipment?
Status, map position and history of your parcel, by air, sea or road.
How it works
Track a shipment in three steps.
01
Enter your number
It starts with “TRK-”. You will find it on your receipt or in the confirmation e-mail.
02
Check the tracking
Status, progress percentage, remaining distance and position on the map.
03
Stay informed
Notifications at key stages, and support by chat or e-mail.
Preview
What you see for each parcel.
Illustrative example: your page will show the real information about your shipment.
Find my parcel
Try:
Tracking number (example)
TRK-458921
In transit
Parcel position
Interactive map: drag and zoom. Example position.
54%Distance remaining: 206 km
Origin
Paris, France
Destination
Lyon, France
Estimated delivery
28/10/2026
Mode
Road · truck
Total distance
448 km
Weight
5.15 kg
Tracking stages
- Order created25/10/2026 at 10:23
- Parcel picked up25/10/2026 at 14:23
- Arrived at the logistics centre26/10/2026 at 08:23
- In transit27/10/2026 at 11:23
- Out for delivery
- Delivered
Parcel contents
3 items
5 units
5.15 kg
- 1×15″ laptopCarton
- 3×Computer accessoriesPouch
- 1×Accompanying documentsFolder
Illustrative example: your page will show the real contents of your shipment.
The statuses
Understanding each stage.
Here is what each status shown on your tracking page means.
Pending
Your shipment has been announced, but our teams have not processed it yet.
Order created
Your shipment is registered: a unique tracking number has been assigned to it.
Parcel picked up
We have collected your parcel, by pick-up or drop-off.
Logistics centre
The parcel went through one of our centres: sorting, checks and departure preparation.
In transit
The parcel is travelling to its destination. Its position updates on the map.
Out for delivery
The parcel is on its way to the recipient for final delivery.
Delivered
The parcel has been handed to the recipient. The history remains available.
Cancelled
The shipment has been cancelled. Contact us to find out why.
Depending on your transport
The same tracking, whatever the mode.
Sea freight
Longer journeys: you follow the main stages, from loading to the port of arrival.
Mail & goods
From the logistics centre to the door: delivery tracking and hand-over to the recipient.
Stay informed
No more calling to find out.
Every important change to your shipment can be communicated to you, and our team stays reachable at all times.
- E-mail notifications
At key stages: pick-up, transit, delivery. - An always up-to-date page
Position and status refresh by themselves. - A reachable team
By chat or e-mail, with your tracking number.
Frequently asked questions
Tracking: your questions.
Where can I find my tracking number?
It starts with “TRK-” and is given to you when your parcel is picked up: on your receipt or in the confirmation e-mail.
My number is not recognised: what should I do?
Check what you typed (“TRK-” followed by letters or digits, no spaces). If the shipment has just been handed over, it may not be registered yet. If in doubt, contact us with your number.
How often is the tracking updated?
The page regularly checks for new information and updates itself. Position and status are entered by our team throughout the journey. This demo platform uses simulated tracking.
What does “Logistics centre” mean?
Your parcel went through one of our centres for sorting, checks and departure preparation. All statuses are explained higher up on this page.
Can I track several parcels?
Yes, one number at a time: open each tracking in a different tab and bookmark it to find it again.
How do I report a problem or change the delivery address?
Contact us as soon as possible by chat or the Contactpage, quoting your tracking number. We will review the request depending on how far the shipment has progressed.
Need help?
A question about your parcel?
Online assistant
Write to us from the chat, we reply as soon as possible.
E-mail and phone
A shipment to prepare?
Describe your shipment and we will get back to you with a quote.